FAQ
Wich SERVICES do you provide?
We provide an All-Inclusive private label manufacture service for Beachwear and Activewear labels, that includes design development, pattern making, sample making, printing, grading, marking, cutting, sewing and finishing – From defining your audience to developing your logos & colour palette, our team is here to make sure your vision is translated from idea to execution.
What About MINIMUM ORDER QUANTITIES (MOQ) ?
We have the most FLEXIBLE required VOLUME in the market. This way You can start small and grow with us.
Our MOQ Starts at 10 pieces per style/color, but may vary on fabrics, colours and services (Private Label/White Label).
What is your MOQs for Custom PRINTS?
10 pieces per print and you can mix and match more than one design.
Do you have special bulk prices?
For bulk production we give you special discounts. Contact us for detailed information.
What frabrics do you offer?
We offer a wide range of high quality fabrics from top Brazilian suppliers known worldwide for their high quality. We constantly add new fabrics in tune with current trends for you to choose from. Email us to receive the full fabric catalogue.
Where are your products made?
All our products are handmade produced and shipped directly from our manufacturing partners in Brazil. The region offers exceptional quality, quick shipping with reduced carbon emissions compared to Asia, and unparalleled working conditions for factory-level employees.
How long does it take until I will receive my order?
1-2 weeks (Each Round).
How do I follow my order progress?
We’ll frequently update you by email or phone. Also if you want, We’ll send pictures.
Which payment options do you offer?
You can choose to pay through bank wire transfer, Paypal or Western Union.
How will my package be delivered?
We understand that most customer don’t want to deal with shipping and custom formalities; We provide a hassle-free door-to-door delivery service world wide.
Can I reach your customer service over the phone?
We are available 24/7 through multiple communication channels. You can contact us through our e-mail, our chat via facebook Messenger, or through our Whatsapp Commercial. ( colocar links de cada um)
How much is shipping?
Shipping cost is dependent on your location and total volume of your order.
Do I have to pay taxes?
Please note that all shipments may be subject to import duties and taxes. There may be additional charges for customs clearance. We have no control over these charges and cannot predict what they may be. For more information, we suggest you consult with a broker in your region.
Whats your return policy?
In the event, there is a manufacturing fault or the Final Goods do not meet the measurements or specifications agreed between You and our company, You must notify us such fact within a period of 20 days of receiving the goods, and deliver such faulty itens to us within the agreed number of days from notifying the same . We shall promptly make arrangements to dispatch the rectified Final Goods back to you.
There shall be no refund of payment in the event You wish to cancel an order once confirmed and paid for unless otherwise agreed between the Parties.
The Return Policy does not apply to items whose tags, labels or seals have been removed, or to used, damaged, or laundered items.
Do we work with Custom made Colors and Prints?
Yes we do. Send us with your preferred color or custom artwork and we will provide you with a quotation in 24 hours.
Do you have all fabrics in stock?
We always have in stock several options of different fabrics and colours available for sampling. For bulk production it takes about 2-3 weeks to order.